Terms and conditions
Welcome to High Star Adventure
By accessing or using our services at High Star Adventure, you agree to comply with the following terms and conditions. Please read them carefully as they govern your relationship with us and your use of our services.
Booking and Payments
Reservation Confirmation
All bookings are subject to availability and are confirmed upon receipt of payment. Your booking is not confirmed until you receive a confirmation email from High Star Adventure.
Payment Terms
Full payment is required at the time of booking unless otherwise stated. We accept various payment methods, including online transfers and credit/debit cards.
Cancellations and Refunds
Cancellation by Customers
Cancellations made 48 hours prior to the booking date are eligible for a full refund. Cancellations made within 48 hours are non-refundable.
Cancellation by High Star Adventure
In case of unforeseen circumstances, we reserve the right to cancel your booking. In such cases, we will provide a full refund or an alternative booking option.
Liability and Safety
Customer Responsibility
Customers are responsible for their own safety during the tours. It is essential to follow all instructions given by our guides to ensure a safe experience.
High Star Adventure’s Liability
We strive to provide a safe and enjoyable experience; however, High Star Adventure is not liable for any injuries, loss, or damage caused during the activities.
Health and Fitness Requirements
For certain activities, customers must meet specific health and fitness requirements. By booking, you confirm that you are in good health and understand the physical demands of the activities.
Changes to Terms and Conditions
High Star Adventure reserves the right to modify or update these terms at any time. Any changes will be posted on this page, and your continued use of our services signifies your acceptance of the updated terms.
Contact Us
For any queries or clarifications, feel free to reach out to us at info@highstaradventure.com or call us at [+971 556396622].